Two popular trends in departmentalization are the increasing use of __________ departmentalization and the use of __________ teams.
A) product; trans-departmental
B) functional; product innovation
C) process; diversified skill
D) customer; cross-functional
E) product; developmental project

Question

Quizplus · Accepted Answer

Customer departmentalization groups employees based on the specific customers they serve, while cross-functional teams bring together individuals from different departments and areas of expertise to work on a project or task. Both trends are becoming increasingly popular in organizations seeking to improve customer satisfaction and enhance collaboration and innovation.

Two Popular Trends in Departmentalization Are the Increasing Use of __________