Refer to the Scenario Below to Answer the Questions That

Refer to the Scenario below to answer the questions that follow.
Is the Picture Clear? (Scenario)
Sharon is the regional manager of a large cable television company.Each day she faces many problems and decisions,such as how to price their products in each market,whom to hire,what kind of technology to purchase,and how to handle the increasing number of customer complaints.She needs some help sorting out these issues!
-When a customer calls with a routine request,such as a refund for a partial month of cable service,such situations can be resolved with a standard response known as a ________ decision.

A) nonprogrammed
B) technical
C) structured
D) programmed
E) unstructured