The Strategic Planning Team for HomeTown Grocery Was Meeting to Address

The strategic planning team for HomeTown Grocery was meeting to address the small but steady sales decline the store had experienced in the two years since Penny Pincher opened.The members began discussing possible changes to the company's current strategy when one of the managers argued,"We have been successfully using service as a differentiation strategy for 20 years.This plan has served us well and we should continue with it as we intended." Which criticism of strategic planning is this team experiencing?

A) Formal plans cannot replace intuition and creativity.
B) The flexibility of formal planning makes it ineffective.
C) Formal planning reinforces success,which may lead to failure.
D) The role of group decision making in strategic planning prevents change.