In a letter of complaint,a(n)
A) indirect approach is appropriate for arguable claims.
B) indirect approach is appropriate for routine claims.
C) direct approach is always the most effective.
D) direct approach is appropriate for arguable claims.
E) indirect approach is always appropriate.
Correct Answer:
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Q1: In any situation,a letter,memo,or email may be
Q2: Which of the following statements about inquiry
Q4: Overly formal language used to make communication
Q5: A letter often has a persuasive purpose.
Q6: Establish and maintain a "me" perspective in
Q8: The address of a letter's recipient is
Q11: A(n)letter is written in response to a
Q13: When conveying bad news,
A) place an apology
Q19: Letters are important for communicating outside an
Q20: Appeal to both logic and emotion in
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