In an adjustment letter,
A)offer an incentive,if appropriate.
B)apologize in passive voice.
C)use active voice to explain the customer's mistake.
D)b and c.
E)All of these answers are correct.

Question

Quizplus · Accepted Answer

Offering an incentive, if appropriate, can show the customer that you value their business and are willing to go above and beyond to make things right. It can also help to rebuild trust and loyalty. Apologizing in passive voice or using active voice to explain the customer's mistake can come across as deflecting responsibility, which may further frustrate the customer.

In an Adjustment Letter