Job enlargement has the greatest positive effect on which of the following?
A)Employee satisfaction
B)Customer service
C)Mental overload
D)Both A and B are correct

Question

Quizplus · Accepted Answer

Job enlargement, which involves adding more tasks and responsibilities to an employee's job, has been shown to increase employee satisfaction by providing greater variety and challenge in their work. Additionally, this can improve customer service because the employee has a better understanding of the whole process and can deal with a wider range of tasks. However, there is a risk of mental overload if the added responsibilities are not balanced properly, but overall the positive effects of job enlargement tend to outweigh the negatives.

Job Enlargement Has the Greatest Positive Effect on Which of the Following