Which of the following is true about the Six Sigma process?
A)It focuses on the end product of employee satisfaction.
B)It terminates once the processes have been brought within the Six Sigma standards.
C)It strives to attain quality through supervision of daily work,not through training.
D)It discourages employees from lean thinking.
E)It aims to create a total business focus on serving the customer.

Question

Quizplus · Accepted Answer

The Six Sigma process aims to create a total business focus on serving the customer. It involves improving processes and reducing defects to a level of no more than 3.4 defects per million opportunities in order to better serve customers. Employee satisfaction is a byproduct of this focus on quality improvement, but it is not the primary goal. The process involves ongoing training and development, as well as lean thinking, to constantly improve processes and eliminate waste.

Which of the Following Is True About the Six Sigma