Amy has been given temporary supervisory duties of the colleagues in her division when her supervisor had gone on an official trip. In the relatively short period that he was absent, Amy managed to learn quite a few skills and abilities that she formerly associated with managers. Amy has benefited from _____ in this scenario.
A) web-based training
B) job shadowing
C) cross-training
D) quality training
E) external training

Question

Quizplus · Accepted Answer

Cross-training refers to the process of teaching an employee the skills and knowledge needed to perform tasks outside of their role or department. In this scenario, Amy was given temporary supervisory duties and learned skills typically associated with managers, indicating that she received cross-training. Web-based training, quality training, and external training may be useful for learning new skills, but they are not specifically mentioned in the scenario. Job shadowing involves observing someone in their role, but it does not necessarily involve learning skills outside of one's own role.

Amy Has Been Given Temporary Supervisory Duties of the Colleagues