Which phase of the Information Technology Infrastructure Library (ITIL)involves understanding the service offerings required to meet the needs of the IT customers?

Question

Quizplus · Accepted Answer

Service strategy involves understanding the needs of the IT customers and defining service offerings to meet those needs. Service design focuses on designing services based on the requirements identified in the service strategy phase. Service transition involves transitioning services from design to operation, and service operation involves delivering and managing the services on an ongoing basis.

Which Phase of the Information Technology Infrastructure Library (ITIL)involves Understanding