British Telecom, United Airlines, and other companies that focused their BPM initiatives on process automation and cost savings had achieved significant operational efficiencies __________.
A) And higher market share
B) But lost their competitive edge and fell short of their performance targets
C) But only for a short time as competitors copied their efforts
D) Because they were linked to their business strategies.

Question

Quizplus · Accepted Answer

These companies may have improved operational efficiencies through process automation and cost savings, but focusing solely on these aspects can lead to a loss of competitive edge and falling short of broader performance targets, as it might not address other critical areas such as innovation, customer experience, or adaptability.

British Telecom, United Airlines, and Other Companies That Focused Their