Regarding good phone techniques, when screening calls for others, it is important to _____.
A) only identify yourself
B) only offer assistance
C) first identify the organization and yourself and then offer assistance
D) keep your identity confidential
E) refuse to connect to the person concerned unless a valid reason is given

Question

Quizplus · Accepted Answer

When screening calls for others, it is essential to first identify yourself and the organization, along with offering assistance. This ensures that the person on the other end knows who they are speaking with and will feel confident in leaving a message or requesting to speak with someone specific. It is also professional and courteous to provide identification when answering the phone.

Regarding Good Phone Techniques, When Screening Calls for Others, It