When screening a phone call, an assistant to a busy executive must _____.
A) courteously ask the purpose of the call
B) put the caller on hold for extended periods of time
C) promise a callback by the executive
D) promptly redirect the call to another assistant
E) disconnect the call

Question

Quizplus · Accepted Answer

Courteously asking the purpose of the call allows the assistant to decide whether to redirect the call, take a message, or transfer the call to the executive. Putting the caller on hold for extended periods of time or disconnecting the call is impolite and unprofessional. Promising a callback by the executive or promptly redirecting the call to another assistant depends on the nature and urgency of the call, but the assistant must always be courteous in his or her dealings with callers.

When Screening a Phone Call, an Assistant to a Busy