When refusing a request, one must begin the message with a buffer that sets up the discussion.
Correct Answer:
Verified
Q4: In the context of writing indirect claims,
Q5: Opening a message directly with the news
Q6: In a bad-news message, a positive buffer
Q7: In a bad-news message, a buffer does
Q8: After reading bad news, readers usually appreciate
Q10: When making a negative announcement, you should
Q11: Apologies in bad-news messages may have legal
Q12: A good strategy to set up an
Q13: If you think that your negative news
Q14: Research indicates that negative news is received
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