A good strategy to set up an adjustment refusal is to avoid beginning on a point of common agreement.
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Q7: In a bad-news message, a buffer does
Q8: After reading bad news, readers usually appreciate
Q9: When refusing a request, one must begin
Q10: When making a negative announcement, you should
Q11: Apologies in bad-news messages may have legal
Q13: If you think that your negative news
Q14: Research indicates that negative news is received
Q15: Unlike the other bad-news messages, you should
Q16: The closing in an indirect claim message
Q17: You should write a bad-news message in
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