William wants to communicate information to a client, but he thinks that the information runs the risk of evoking a negative response. In this context, which of the following formats should William use to organize the information in his message?
A) Chronological order
B) Direct order
C) Critical order
D) Indirect order
E) Complex order

Question

Quizplus · Accepted Answer

Indirect order is best for delivering negative or sensitive news. By starting with a neutral or positive statement and gradually leading up to the negative news, the receiver is more likely to accept the information and be less defensive.

William Wants to Communicate Information to a Client, but He