Which of the following statements is true about the use of letters?
A) Letters are primarily used to communicate information that is not routine or neutral.
B) Letters that are formal are required to include the attention line and subject line.
C) Letters are often the most appropriate form to use when corresponding with an external party whom you do not know well.
D) Letters have become less conversational over time and have replaced other forms of communications like email and memos.
E) Letters are used primarily for corresponding with people inside your organization.

Question

Quizplus · Accepted Answer

Letters are often the most appropriate form of communication when dealing with external parties whom you do not know well. This is because they are more formal and can convey a sense of professionalism and respect. Option A is incorrect because letters can also be used to communicate routine or neutral information. Option B is partially correct, as formal letters generally do include these lines but not all letters are formal. Option D is incorrect, as letters are becoming less common in favor of electronic communication. Option E is incorrect as letters can be used for both internal and external communication.

Which of the Following Statements Is True About the Use