An angry customer calls the public relations department of Neptune Inc. to complain about a defect in the company's product. This form of communication can be categorized as _____.
A) internal-operational communication
B) external-operational communication
C) personal communication
D) informal communication
E) grapevine communication

Question

Quizplus · Accepted Answer

The communication is between the company and an external party (the angry customer) regarding an operational matter (a defect in the company's product). Therefore, it is categorized as external-operational communication.

An Angry Customer Calls the Public Relations Department of Neptune