When facilities strive to improve client satisfaction,the area of primary focus should be:
A) Holistic client care
B) Caring nursing staff
C) Expert care providers
D) State-of-the-art technology

Question

Quizplus · Accepted Answer

As institutions look to improve client satisfaction,creating an environment of caring is a necessary and worthwhile goal.Clients' satisfaction with nursing care is an important factor in their decision to return to a hospital.Although the other options are hallmarks of quality client care,research has shown that client satisfaction is primarily influenced by the client's perception of a caring nursing staff.

When Facilities Strive to Improve Client Satisfaction,the Area of Primary