High-quality service that gives customers an experience that doesn't vary from time to time is called ________.
A)convenience
B)accuracy
C)completeness
D)consistency

Question

Quizplus · Accepted Answer

Consistency refers to the ability of a service to provide the same level of quality and experience to customers every time they use it, regardless of the time, place, or circumstances. It is an essential aspect of customer satisfaction and loyalty in service industries. While convenience, accuracy, and completeness are also crucial factors in delivering high-quality service, they do not necessarily guarantee consistency.

High-Quality Service That Gives Customers an Experience That Doesn't Vary