Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.
-When Michelle addresses a complaint filed by an employee, she is performing which management role?
A)resource allocator
B)disturbance handler
C)liaison
D)figurehead

Question

Quizplus · Accepted Answer

Handling a complaint filed by an employee is an example of a disturbance handler role, which involves responding to unexpected issues or problems within the organization.

Michelle Is the General Manager of a Power Plant