A service level agreement (SLA)is a legal written contract between a vendor and client in which the vendor guarantees __________.
A)a maximum service charge
B)free upgrades for the length of the contract
C)no defects and/or no risk
D)a minimal level of service

Question

Quizplus · Accepted Answer

The purpose of an SLA is to define a minimal level of service that the vendor will provide to the client. It outlines the services, standards, and responsibilities expected from the vendor in order to meet the client's needs. It may also include consequences if the vendor fails to meet the agreed-upon level of service. So, the best choice is D, as it represents the key function of an SLA.

A Service Level Agreement (SLA)is a Legal Written Contract Between