Boundary roles are used extensively in manufacturing firms but rarely used in service firms.

Question

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Boundary roles are used extensively in manufacturing firms to handle customers and to reduce disruptions for the technical core.They are used less in service firms because a service is intangible and cannot be passed along by boundary spanners,so service customers must interact directly with technical employees,such as doctors or brokers.

Boundary Roles Are Used Extensively in Manufacturing Firms but Rarely