Which of the following statements is true regarding refreezing, the third step in the general model for managing resistance to change?
A) It is appropriate when it permanently installs behaviors that maintain essential core values.
B) It is the stage in which the management realizes that the past ways of doing things are obsolete.
C) It is considered highly effective if it creates new behaviors that are as rigid as the old ones.
D) It needs to promote behaviors that limit experimentation.
E) It occurs before the moving stage.

Question

Quizplus · Accepted Answer

Refreezing is the third step in the general model for managing resistance to change, which involves the reinforcement and stabilization of new behaviors. It is appropriate when it permanently installs behaviors that maintain essential core values as it ensures that the change sticks and is sustained over time.

Which of the Following Statements Is True Regarding Refreezing, the Third