Matilda, an employee, received an e-mail from an angry client about a certain product. Although it was not Matilda's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Matilda's company?
A) The firm's expectations are not established in writing.
B) Employees are unclear about what needs to be achieved.
C) "Shoot the messenger" management exists, implying a lack of control.
D) Reviews are not held periodically.
E) Key data are not measured and reported in a timely manner.

Question

Quizplus · Accepted Answer

Matilda's fear of reporting a problem due to the possibility of being blamed or fired indicates a "shoot the messenger" management style, where employees are afraid to report issues or mistakes because of the repercussions they may face. This suggests a lack of control within the company.

Matilda, an Employee, Received an E-Mail from an Angry Client