A ________ refers to a control system combining four sets of performance measures: financial, customer, business process, and learning and growth.
A) balanced scorecard
B) concurrent control
C) management audit
D) feedforward control
E) standard

Question

Quizplus · Accepted Answer

A balanced scorecard is a strategic management tool that combines financial, customer, business process, and learning and growth performance measures in order to evaluate an organization's overall performance. It provides a more comprehensive view of organizational performance beyond just financial metrics.

A ________ Refers to a Control System Combining Four Sets