Which approach was the first to emphasize informal work relationships and worker satisfaction and emerged from a scientific management study that resulted in the discovery of the Hawthorne effect?
A) human relations
B) Hawthorne Studies
C) bureaucracy
D) administrative management
E) scientific management

Question

Quizplus · Accepted Answer

The human relations approach emerged from the Hawthorne Studies which emphasized informal work relationships and worker satisfaction. The Hawthorne effect was discovered during a scientific management study, but the human relations approach went beyond scientific management to focus on the social and psychological aspects of work. Bureaucracy and administrative management were both older management approaches that were not related to the Hawthorne Studies.

Which Approach Was the First to Emphasize Informal Work Relationships