Which of the following is the best example of appropriate training objectives?
A) Managers will be aware of cultural diversity issues.
B) Managers will understand the ramifications of EEO law.
C) Managers will conduct personal problem-solving interviews.
D) Managers will respond to customer complaints by telephone within 24 hours.

Question

Quizplus · Accepted Answer

The best training objectives are specific and measurable. Option D is the only one that meets this criteria as it provides a specific action for managers to take (respond to customer complaints by telephone within 24 hours) which can be easily measured. The other options are too general and do not provide a clear action for managers to take.

Which of the Following Is the Best Example of Appropriate