A Patient Tells the Nurse,"I Don't Really Like the Nurse

A patient tells the nurse,"I don't really like the nurse on the first shift;she treats me bad." Which action by the nurse is appropriate in order to advocate for this patient?

A) Call the agency patient advocacy department.
B) Confront the nurse when she comes to work.
C) Tell the patient he or she has the right to switch nurses.
D) Call the local authorities.