After reading bad news, readers usually appreciate a sincerely worded expression of regret more than being offered an alternative solution.
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Q1: Apologies in a bad news message may
Q2: When making a negative announcement, one must
Q3: In a claim message, one's goal must
Q5: When writing indirect claim messages, in the
Q6: In terms of refusing requests, opening with
Q7: In indirect claims, one must make sure
Q8: In a bad-news message, a positive buffer
Q9: In an indirect claim message, one's final
Q10: Research studies indicate that negative news is
Q11: In terms of bad-news messages, for almost
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