Which of the following phrases is best to begin an indirect claim message?
A) "Please refer to my order dated May 1 about..."
B) "We appreciate the prompt handling of our order..."
C) "Upon checking your shipment I found all to be in order except for.."
D) "I was very disappointed to see that seven of the Waldon China sets received under Invoice 717 were broken..."
E) "Your inefficiency and carelessness in packing has caused the damage of..."

Question

Quizplus · Accepted Answer

Option C begins with a neutral statement that specifies the reason for the message. It does not directly blame the recipient and maintains a professional tone.

Which of the Following Phrases Is Best to Begin an Indirect