An angry customer calls the public relations department of Uranus Inc. to complain about a defect in the company's product. Such a communication is most likely to be classified as:
A) internal-operational communication.
B) external-operational communication.
C) personal communication.
D) internal-external communication.
E) grapevine communication.

Question

Quizplus · Accepted Answer

The fact that a customer is calling to complain about a product defect indicates that this is an external communication, meaning it involves someone outside the company. Additionally, since the customer is contacting the public relations department specifically, it can be assumed that this is an operational communication, meaning it relates to the company's products or services.

An Angry Customer Calls the Public Relations Department of Uranus