Which of the following is an example of external-operational communication?
A) Discussions that senior management holds to determine the goals and processes of the business
B) The orders and instructions that supervisors give employees about dealing with angry customers
C) Discussion between the heads of two companies about the possibility of a merger between their companies
D) The reports that employees prepare concerning sales, production, inventories, finance and maintenance
E) The messages that employees write to their supervisors regarding the progress of their work

Question

Quizplus · Accepted Answer

External-operational communication refers to the exchange of information between individuals or entities outside of the organization, specifically related to the operations of the organization. Option C describes a discussion between two company heads, which is external and related to operational matters such as the possibility of a merger. The other options describe internal-operational communication, as they involve discussions or orders between individuals within the organization about the operations of the business.

Which of the Following Is an Example of External-Operational Communication