When an organization expects or requires workers to display particular feelings, employees are engaging in _____.

Question

Quizplus · Accepted Answer

When an organization expects or requires workers to display particular feelings, employees are engaging in emotion labor. This refers to the process of managing and regulating one's emotions as part of their job. It can be mentally and emotionally taxing, leading to burnout and possible role conflict.

When an Organization Expects or Requires Workers to Display Particular