When Sabrina went to trade in her old car as a down payment on a new one, the salesperson offered her a lot of money for her vehicle. When she was ready to agree to the trade-in terms, the manager informed her that he could let her have the new car, but he could not give her as much for her trade-in as the salesperson had promised. This is an example of:

Question

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High balling is a sales tactic in which a salesperson offers a high price for a trade-in vehicle in order to entice the customer to agree to the trade-in terms. Once the customer has agreed to the trade-in terms, the manager may then inform the customer that he cannot give them as much for their trade-in as the salesperson had promised. This is an example of high balling.

When Sabrina Went to Trade in Her Old Car as a Down