Organizational citizenship behavior is defined as:
A) an employee's willingness to go above and beyond the roles that he or she has been assigned.
B) expectations of professionalism defined from the top down and through all parts of the organization.
C) an employee's willingness to maintain professional competence.
D) an employee's willingness to deal with cultural diversity and the ability to cope with change.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior refers to voluntary actions by employees that go beyond their job requirements, such as helping co-workers, contributing to team efforts, and volunteering for extra tasks. Therefore, option A is the best choice as it directly relates to the definition of organizational citizenship behavior. Options B, C, and D may be important aspects of professionalism and job performance, but they do not fully capture the concept of organizational citizenship behavior.

Organizational Citizenship Behavior Is Defined As