The IT group at MaxTrade had good morale, and low turnover, which puzzled Richard Fanning as to why there were problems with IT.
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Q23: There is no consistent definition about what
Q24: Many IT leaders believe that managing _
Q25: The senior management at MaxTrade clearly felt
Q26: The Technical Underwriting Financial System (TUFS) was
Q27: Expectations and perceptions drive stakeholders' behavior and
Q29: _ tend(s) to be higher when staff
Q30: ModMeters never seemed to have the resources
Q31: The TUF system's problems certainly accounted for
Q32: Poor perceptions of how well IT delivers
Q33: Even though ModMeters was making a reasonable
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