A company that measures the time it takes to process a phone call, tabulates the results of customer surveys, and tracks the number of user complains has a _______________ perspective.
A) learning and growth
B) customer
C) financial
D) business process

Question

Quizplus · Accepted Answer

The activities described are focused on understanding and improving customer satisfaction, which aligns with a customer perspective. This perspective emphasizes the importance of meeting customer needs and expectations as a key to success.

A Company That Measures the Time It Takes to Process