Decision makers at the operational management level often look to decision support systems to provide them with summarized, ad hoc, and unscheduled reports, forecasts, and external intelligence to support their more unstructured planning and policymaking responsibilities.

Question

Quizplus · Accepted Answer

Decision support systems are typically used by middle and upper management for semi-structured or unstructured decision-making, not operational management, which usually relies on structured reports and routine information from transaction processing systems for their day-to-day operations.

Decision Makers at the Operational Management Level Often Look to Decision