Companies should have clear criteria for determining when cases cannot be addressed through automation and who should deal with the exceptions.

Name: Companies should have clear criteria for determining when cases cannot be addressed through automation and who should deal with the exceptions.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

It is important for companies to establish guidelines for when cases cannot be resolved through automation and who should handle them, to ensure efficient and effective customer service.

Companies Should Have Clear Criteria for Determining When Cases Cannot