Refer to IT's About Business 12.4 - 1-800-CONTACTS: Which of the following is true about 1-800-CONTACTS's use of business intelligence technologies?
A) The Call Center Incentive index is used to determine the agents' vacation days.
B) The company updates the dashboard daily.
C) The executive dashboard provides both current and historical data.
D) The call center operators did not respond well to the dashboards.
E) The quality of the service calls did not improve despite the implementation of the dashboard.
Correct Answer:
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