Refer to IT's About Business 11.2 - An Instantaneous CRM Effort: Which of the following is true?
A) Organizations can ignore social media.
B) Organizations only need to be followed on Tweeter to be effective.
C) An organization has to act on posts about itself on Tweeter and Facebook.
D) Tweeter is the only way to monitor customer experiences
E) Organizations can put up a Facebook fan page and customers will flock to it.
Correct Answer:
Verified
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