Refer to IT's About Business 11.3- Refining the Call Center: The case discusses research that indicates that pairing callers to the call center with like-minded representatives can result in benefits. Which of the following is not one of the benefits?
A) Calls will be shorter.
B) Representatives can handle more calls.
C) Customer satisfaction will improve.
D) Fewer accounts will be canceled.
E) It reduces customer fallout.
Correct Answer:
Verified
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