In your work as a porter in a large hotel,you notice that guests seem to look right through you,don't remember that you were the one who helped them,and don't seem to know which porter they are supposed to tip when they check out.This experience is an example of disconfirmation of your self-concept.

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Disconfirmation occurs when our expectations are not met by the behavior of others, leading to a discrepancy between our self-concept and the actual social feedback we receive. In this case, the porter's self-concept may include the expectation that guests will acknowledge and remember their service, but the lack of recognition from guests is a disconfirmation of this expectation.

In Your Work as a Porter in a Large Hotel,you