Operational CRM systems support _________-office business processes or processes that _________.
A) back; directly interact with customers
B) back; do not directly interact with customers
C) front; directly interact with customers
D) front; do not directly interact with customers
Correct Answer:
Verified
Q9: Tesco implemented a new _ system to
Q10: Businesses use customer _ to create highly
Q11: _ is the customer's potential revenue stream
Q12: Operational CRM systems support _-office business processes.
A)
Q13: Tesco primarily had a problem with _.
A)
Q15: _ is a customer-facing CRM application.
A) E-mail
B)
Q16: Which BEST describes how near field communications
Q17: _ is the loss of a certain
Q18: Amazon uses a _-end CRM system because
Q19: Timberland utilized _ to allow customers to
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