Which occupation would be more likely to require emotion work as a job requirement?
A)customer service representative
B)accountant
C)architect
D)computer analyst

Question

Quizplus · Accepted Answer

A customer service representative is more likely to require emotion work as their job requirement as they have to maintain positive emotions and deal with customers who may not always be pleasant. This requires them to regulate their emotions and display empathy towards the customers. On the other hand, an accountant, architect, and computer analyst usually do not have to interact with customers directly and their job does not require them to regulate emotions in the same way.

Which Occupation Would Be More Likely to Require Emotion Work