For a system that has a high utilization factor, decreasing the service rate will have only a negligible effect on customer waiting time.

Question

Quizplus · Accepted Answer

If a system has a high utilization factor, decreasing the service rate will result in longer waiting times for customers. This is because the system is already operating at maximum capacity, and a lower service rate will lead to a backlog of customers waiting to be served.

For a System That Has a High Utilization Factor, Decreasing