Companies, such as Dell, have organizations located in other counties besides the United States where customer service questions are handled. This is referred to as ______________________.

Question

Quizplus · Accepted Answer

Offshore outsourcing is the practice of hiring companies located in other countries to perform services for a cheaper cost. In this case, Dell is outsourcing their customer service to a location outside of the United States. Downsizing refers to reducing the size of a company's workforce, while informationalism is a social and economic system based on the production and manipulation of knowledge. McDonaldization refers to the standardization and homogenization of products and services, which is not applicable in this scenario.

Companies, Such as Dell, Have Organizations Located in Other Counties