The customer service manager for The Keg is authorized to distribute dry-cleaning vouchers to customers who complain about spilled drinks on their clothes during their dining experience in the restaurant. This is an example of a ___ decision to a(n) ___ problem.
A) nonprogrammed; routine
B) nonprogrammed; unstructured
C) nonprogrammed; technical
D) programmed; exclusive
E) programmed; structured

Question

Quizplus · Accepted Answer

This is an example of a programmed decision because it follows a specific, pre-established protocol for a common issue. It's also a structured problem because it is a routine issue that has a standard procedure for resolution.

The Customer Service Manager for the Keg Is Authorized to Distribute