The process of helping the source of a message say what he or she really means is called active listening.

Question

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Active listening involves not only hearing what the speaker is saying, but also making an effort to understand their perspective and clarify any misunderstandings or ambiguous statements. This process can involve asking questions, summarizing the speaker’s message, and using nonverbal cues to show that you are engaged in the conversation.

The Process of Helping the Source of a Message Say