Electronic monitoring of telemarketers' conversations with potential clients is an example of ________ control.
A)feedback
B)concurrent
C)preliminary
D)clan
E)feedforward

Question

Quizplus · Accepted Answer

Concurrent control refers to the type of control that happens in real-time while the activity is still in progress. Electronic monitoring of telemarketers' conversations is a form of concurrent control as it allows the organization to monitor the quality of the telemarketer's interactions with clients in real-time. Feedback control, on the other hand, happens after the activity is complete and involves using information from past activities to improve future performances. Preliminary control focuses on preventing problems before they occur through the implementation of policies, rules, and procedures. Clan control refers to using the norms, values, and beliefs of the organization to regulate behavior, and feedforward control seeks to identify problems before they occur by anticipating potential issues and taking action to prevent them.

Electronic Monitoring of Telemarketers' Conversations with Potential Clients Is an Example